Last Updated: July 2026

Thank you for shopping with Sellgrin.

At Sellgrin LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy explains the conditions under which returns, refunds, exchanges, and replacements may be accepted.

1. Return Eligibility

Most eligible products may be returned within 30 calendar days from the date of delivery.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned with all original packaging, accessories, manuals, and included components
• Not show signs of misuse, damage, or excessive wear
• Be accompanied by proof of purchase or order confirmation

Sellgrin reserves the right to inspect all returned items before approving a refund or replacement.

2. Non-Returnable Items

For health, safety, hygiene, or legal reasons, certain products may not be eligible for return, including but not limited to:

• Personalized or custom-made products
• Gift cards
• Downloadable digital products
• Clearance or final sale items
• Opened personal care products
• Products marked as non-returnable on the product page

Additional product-specific return restrictions may apply.

3. Return Request Process

Before returning any product, please contact our Customer Support team.

Please include:

• Order Number
• Full Name
• Email Address
• Product Name
• Reason for the return
• Photos (if the item is damaged or incorrect)

Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your financial institution or payment provider.

Please allow 5–10 business days after approval for the refund to appear in your account.

5. Exchanges

If you receive:

A defective productA damaged itemAn incorrect item

We may offer:

A replacementAn exchangeA refund

depending on product availability and the circumstances of your order.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Whenever possible, include clear photographs showing:

• The product
• The shipping package
• The shipping label
• The damage or issue

This information helps us resolve your request more quickly.

7. Return Shipping

Unless the return is due to:

• Our error
• A defective product
• A damaged shipment
• An incorrect item

customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

8. Refused or Undeliverable Orders

If an order is refused by the customer or returned due to an incorrect shipping address provided by the customer, any applicable shipping costs or return fees may be deducted from the refund where permitted by law.

9. Order Cancellations

Orders may be canceled before they enter the fulfillment process.

Once an order has been processed or shipped, it may no longer be eligible for cancellation.

If cancellation is available, any applicable refund will be issued to the original payment method.

10. Refund Exceptions

Refund requests may be denied if:

• The item has been used beyond normal inspection
• The product is damaged due to customer misuse
• The return is requested after the applicable return period
• Required components or packaging are missing
• Fraudulent activity is suspected11. Chargebacks

If you experience an issue with your order, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

We are committed to resolving legitimate concerns fairly and promptly.

Unauthorized or fraudulent chargebacks may result in suspension of future purchasing privileges.

12. Promotional Items

If an order qualified for a promotional discount, bundle pricing, or free shipping, the refund amount may be adjusted if returning the item causes the order to no longer meet the promotion’s eligibility requirements.

13. Limitation

Nothing in this Refund & Return Policy limits any rights that may be provided under applicable consumer protection laws.

Where required by law, those legal rights will prevail.

14. Changes to This Policy

Sellgrin LLC reserves the right to modify or update this Refund & Return Policy at any time.

Any changes become effective immediately upon publication on this page.

The “Last Updated” date reflects the latest revision.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Sellgrin LLC

Website: https://sellgrinco.com

Email: support@sellgrinco.com

Contact Page: https://sellgrinco.com/contact

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (U.S. Business Hours)