Refund & Return Policy

Last updated July 29, 2026

Your right to return

You have thirty days from the date your order is delivered to request a return on any item bought from Sellgrin LLC. The item must be unused, in resaleable condition, and in its original packaging with any accessories included.

How to start a return

Email support@sellgrinco.com or call +1 (331) 701-8072 with your order number and which items you wish to return. We reply within one business day with a return authorisation and the address to send the parcel to. Please do not send anything back before you have that authorisation, as we cannot track unannounced returns.

Return shipping costs

If the return is because the item was damaged, defective, or not what you ordered, we cover the return shipping. If you are returning an item because you changed your mind, the return postage is yours to pay, and we recommend a tracked service.

Refunds

Once your return arrives and passes inspection, the refund is issued to your original payment method within five business days. We refund the full price you paid for the item. Original shipping charges are refunded only when the return is our fault. Your bank or card issuer may take a further three to five days to display the credit.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order, so the replacement is not held up waiting for the return to arrive.

Items we cannot accept back

For hygiene and safety reasons we cannot accept returns of items that have been used, assembled, modified, or returned without their original packaging, unless the item is faulty. Nothing in this policy affects your rights under applicable state and federal consumer protection law.

Faulty items

If something fails in normal use, contact us with a description and a photograph. Manufacturer warranties apply where offered, and our own thirty-day window applies regardless of what the manufacturer does.

Cancellations

You can cancel an order free of charge at any point before it is dispatched. Email us with your order number as soon as possible and we will stop it if it has not yet gone to the carrier.