Shipping Policy

Last updated July 29, 2026

Where we ship

Sellgrin LLC ships to addresses within the United States, including Alaska and Hawaii. We do not currently ship internationally, and we do not deliver to freight forwarders. If your address is outside our delivery area, the checkout will tell you before you pay.

Processing time

Orders placed before 2:00pm Eastern Time on a business day are normally picked and dispatched the same day. Orders placed after that, or at a weekend or on a US public holiday, are dispatched on the next business day.

If an item turns out to be unexpectedly out of stock after you order, we contact you within one business day with the choice of waiting, swapping the item, or a full refund.

Delivery time

Once dispatched, most orders reach US addresses in three to six business days. Alaska, Hawaii and rural routes can take longer. Delivery estimates are provided by the carrier and are not guarantees.

Shipping charges

Standard shipping anywhere in the United States is a flat $5.95, whatever is in your basket. Orders totalling $59.00 or more ship free, and the discount is applied automatically at checkout. The exact amount is shown before you confirm payment, and nothing is added afterwards.

Tracking

A tracking number is emailed as soon as the carrier scans your parcel. You can also see live order status at any time under My Account. If tracking has not updated for more than three business days, contact us and we will open a trace with the carrier.

Lost, delayed or damaged parcels

If a parcel arrives damaged, send us a photograph within seventy-two hours of delivery and we will replace or refund it in full. If tracking shows delivered but nothing arrived, tell us within seven days so we can file a claim in time.

Incorrect addresses

Please check your delivery address at checkout. Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the second shipping charge, or refunded minus the original shipping cost.

Questions

Email support@sellgrinco.com, call +1 (331) 701-8072, or use the contact form.